DELIVERY

We aim to craft and send all orders within 3 working days of the order being placed. Please allow 3-5 working days of transport and shipping within Europe. All products are shipped from Austria, European Union.

We offer stress-free home delivery so all orders are delivered straight to the address of your choosing. We will send you a confirmation email as soon as your order is on its way.

Shipping costs

We offer free international standard delivery on all orders over €90.

Otherwise we want to offer very fair shipping terms so the shipping costs below €90 are only €3,90 to all European countries.

Currently, we offer free shipping on all orders with code: FREESHIPPING.

RETURNS

We do our outmost to ensure you love your products from JOYEM. If an item is damaged or doesn’t meet your expectations, we are happy to offer an exchange or refund on any item as long as it is returned in its original packaging and within 14 days of receipt.

Personalised items are non-exchangeable and non-refundable.

Sale items, gift cards, or items purchased using a discount code are Final Sale and therefore, non-exchangeable and non-refundable.

Please understand that we are not able to reimburse delivery costs but we will for sure find a solution to your matter. Please simply get in touch with us here — we are always happy to help. You can also email us/Johanna anytime joyemlondon@outlook.com.

ORDER QUANTITY

There is no minimum order quantity.

PAYMENT TERMS

Payment has to be made before we start crafting and dispatching your order. Please use the payment methods allowed on this website.

types of payment

Payment can be made using most major credit cards. We also accept Apple Pay and PayPal. In addition, we offer to accept payments via bank transfer. You can contact us here if you wish to pay for your order via bank transfer.

SHARING

All images, texts, designs and graphics on our website are owned by JOYEM. We love people sharing our photos, but ask you for a fair credit and link to our website or Instagram @joyem.official.

JOYEM reserves the right to modify or change the content of this website at any time.

Prices displayed are exclusive of Austrian VAT and exclusive of delivery costs.