DELIVERY

Europe

We aim to craft and send all orders within 3 working days of the order being placed. Please allow 3-5 working days of transport and shipping within Europe. All products are shipped from Austria, European Union.

Shipping costs

We offer free international standard delivery on all orders over €80.

RETURNS

We do our outmost to ensure you love your products from JOYEM. If an item is damaged, we are happy to offer an exchange or refund on any item as long as it is returned in its original packaging and within 14 days of receipt.

Personalised items are non-exchangeable and non-refundable.

Sale items, gift cards, or items purchased using a discount code are Final Sale and therefore, non-exchangeable and non-refundable.

Please understand that we are not able to reimburse delivery costs. Please simply get in touch with us here and we are happy to resolve any issue for you. You can also email us anytime joyemlondon@outlook.com.

ORDER QUANTITY

There is no minimum order quantity.

PAYMENT TERMS

Payments have to be made before we start crafting and dispatching your order. Please use the payment methods allowed on this website.

SHARING

All images, texts, designs and graphics on our website are owned by JOYEM. We love people sharing our photos, but ask you for a fair credit and link to our website or Instagram @joyem.official.

JOYEM reserves the right to modify or change the content of this website at any time.

Prices displayed are exclusive of Austrian VAT and exclusive of delivery costs.